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Duty of Candour

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The Duty of Candour is a statutory (legal) duty to be open and honest with patients (or ‘service users’), or their families, when something goes wrong that appears to have caused or could lead to significant harm in the future. It applies to all health and social care organisations registered with the regulator, the Care Quality Commission (CQC) in England.

At the end of this course, learners are required to complete an online assessment. On successful completion of the assessment (80% pass mark), learners may download a Duty of Candour certificate from their profile page. Our certificate can be used to provide evidence for compliance and audit purposes.

  • understand the background to a Duty of Candour
  • know how to define a Duty of Candour and understand what it means
  • understand the importance of Duty of Candour and how it helps in maintaining open and honest relationships with their clients/patients
  • understand the legal implications of a Duty of Candour for both the patients and staff
  • know how to differentiate between actual incidents and near-misses
  • understand the statutory regulations and requirements under a Duty of Candour
  • know how to discuss the principles of apologising to patients and relate it to their area of practice
  • understand the Ten Principles of Being Open
  • understand the expectations of what staff should do in the event of an incident that has a direct effect on the patient/client
  • understand the importance of reporting adverse incidents and near-misses

You can access the E-Learning from almost any computer or device that has an internet connection and a browser. However, for the best usability, we are confident the following browsers will allow users to access all components of the platform successfully.

Operating SystemBrowserPublisherVersion
Android 11ChromeGoogleLatest
iOS 14SafariAppleLatest

Please note that we do not support any versions of Internet Explorer, including version 11. Please use an alternative browser to access  E-Learning sessions.

Yes. You can access E-Learning if you have a smartphone or tablet with internet access. The modules are designed to be responsive, which means the screen layout will automatically re-organise itself to fit onto your device’s screen. However, there is a huge range of smartphones, mobile browsers and operating systems out there and we don’t have the resources to test all of them. We test on Android and Apple mobile devices using the most current browser version available at the time, but we cannot guarantee that our content will work on every mobile device and browser combination.

Unfortunately, we cannot guarantee that data will be saved. We recommend that you close the browser down in the normal manner and log back in again.

The data is saved when the selected piece of E-Learning has been started, completed and at various points during the session. If your computer crashes in the middle of a session, for example, then your data may not be saved.


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