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Conflict Resolution

(3 customer reviews)

£4.99 exc VAT

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It is important that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of care.

At the end of this course, learners are required to complete an online assessment. On successful completion of the assessment (80% pass mark), learners may download a Conflict Resolution certificate from their profile page. Our certificate can be used to provide evidence for compliance and audit purposes.

  • Describe the common causes of conflict and identify the different stages of conflict
  • Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
  • Describe two forms of communication
  • Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
  • Underline the impact that cultural differences may have in relation to communication
  • Identify the causes of communication break down and the importance to create conditions for communication to succeed
  • Utilise three communication models that would assist them in dealing with different levels of conflict
  • Recognise the behavioural pattern of individuals during conflict
  • Recognise the warning and danger signals displayed by individuals during a conflict situation, including the signs that may indicate the possibility of physical attack
  • Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
  • Underline the importance of keeping a safe distance in conflict situations
  • Summarise the methods and actions appropriate for particular conflict situations and that no two situations are same
  • Explain the use of ‘reasonable force’ as described in law and its limitations and requirements

You can access the E-Learning from almost any computer or device that has an internet connection and a browser. However, for the best usability, we are confident the following browsers will allow users to access all components of the platform successfully.

Operating SystemBrowserPublisherVersion
PCFirefoxMozillaLatest
PCChromeGoogleLatest
PCEdgeMicrosoftLatest
MACChromeGoogleLatest
MACSafariAppleLatest
Android 11ChromeGoogleLatest
iOS 14SafariAppleLatest

Please note that we do not support any versions of Internet Explorer, including version 11. Please use an alternative browser to access  E-Learning sessions.

Yes. You can access E-Learning if you have a smartphone or tablet with internet access. The modules are designed to be responsive, which means the screen layout will automatically re-organise itself to fit onto your device’s screen. However, there is a huge range of smartphones, mobile browsers and operating systems out there and we don’t have the resources to test all of them. We test on Android and Apple mobile devices using the most current browser version available at the time, but we cannot guarantee that our content will work on every mobile device and browser combination.

Unfortunately, we cannot guarantee that data will be saved. We recommend that you close the browser down in the normal manner and log back in again.

The data is saved when the selected piece of E-Learning has been started, completed and at various points during the session. If your computer crashes in the middle of a session, for example, then your data may not be saved.

3 reviews for Conflict Resolution

  1. apalikandiyil –

    Perfect

  2. Andy G (verified owner) –

    Great course as always!

  3. Stephania Baker –

    Good.

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