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Conflict Resolution

(3 customer reviews)

£4.99 exc VAT

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It is important that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of care.

At the end of this course, learners are required to complete an online assessment. On successful completion of the assessment (80% pass mark), learners may download a Conflict Resolution certificate from their profile page. Our certificate can be used to provide evidence for compliance and audit purposes.

  • Describe the common causes of conflict and identify the different stages of conflict
  • Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
  • Describe two forms of communication
  • Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
  • Underline the impact that cultural differences may have in relation to communication
  • Identify the causes of communication break down and the importance to create conditions for communication to succeed
  • Utilise three communication models that would assist them in dealing with different levels of conflict
  • Recognise the behavioural pattern of individuals during conflict
  • Recognise the warning and danger signals displayed by individuals during a conflict situation, including the signs that may indicate the possibility of physical attack
  • Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
  • Underline the importance of keeping a safe distance in conflict situations
  • Summarise the methods and actions appropriate for particular conflict situations and that no two situations are same
  • Explain the use of ‘reasonable force’ as described in law and its limitations and requirements

3 reviews for Conflict Resolution

  1. apalikandiyil


  2. Andy G (verified owner)

    Great course as always!

  3. Stephania Baker


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